Who we are

Sutrika Store By “Sventures“is an online saree and blouse boutique. Our mission is to bring elegant, authentic, and affordable ethnic wear to customers across India through a seamless online shopping experience.

This Privacy Policy explains how Sutrika store collects, uses, and protects your personal information when you visit or make a purchase from www.sutrikastore.com.

Information We Collect

We may collect the following information when you interact with our website or services:

• Personal Information: Name, email address, phone number, billing/shipping address, login details, and communication history.
• Payment Information: Payments are processed securely through trusted third-party gateways (e.g., Razorpay, PayU, Cashfree, etc.). We do not store your full card or bank details.
• Non-Personal Information: Device details, browser type, IP address, pages visited, and usage data (via cookies or analytics tools).

How We Collect Information

• Directly from you: When you create an account, place an order, or contact us.

• Automatically: Through cookies, tracking technologies, and server logs.

• From third parties: Payment processors, delivery/logistics providers, or analytics platforms.

How We Use Your Information

We use your information to:

• Process and deliver your orders.

• Communicate order updates, offers, and promotions (if you opt-in).

• Improve our website, products, and customer service.

• Comply with legal obligations and protect against fraud.

How We Protect Your Information

• Data transmitted through our website is protected by SSL/TLS encryption.

• Access to personal data is restricted to authorized staff and service providers.

• We follow industry-standard security practices as per Indian IT law.

Sharing of Information

We do not sell or rent your personal data. We only share information with:

• Logistics partners for order delivery.

• Payment processors for secure transactions.

• Service providers (email/SMS providers, analytics tools) for website operations.

• Authorities, if required by law or to protect legal rights.

Cookies & Tracking

We use cookies and similar tools to improve your shopping experience. You can control cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Data Retention

We retain personal data only for as long as required to:

• Complete transactions,

• Comply with legal requirements, and

• Resolve disputes or enforce agreements.

Your Rights

As a user, you have the right to:

• Access the personal data we hold about you.

• Request corrections to inaccurate or incomplete information.

• Opt out of marketing emails/SMS by using the unsubscribe option or contacting us.

• Raise privacy-related concerns with our Grievance Officer.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective when posted on this page with a revised “Last Updated” date.

Grievance Officer

For any privacy concerns, you may contact:

Name: Dipti Waikar
Email: contact@sutrikastore.com
Phone: +91 8828227666
Address: 2C 161, Kalpataru Estate, Jogeshwari Vikroli Link Road, Andheri East, Mumbai, 400093

Complaints will be acknowledged within 48 working hours and resolved within 30 days.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out:

Email: contact@sutrikastore.com
Phone: +91 8828227666
Mail: 2C 161, Kalpataru Estate, Jogeshwari Vikroli Link Road, Andheri East, Mumbai, 400093