At Sutrika, your satisfaction is our priority. We want you to shop with confidence, knowing that our cancellation, return, and exchange process is simple and transparent. Please read the following carefully:

1. Order Cancellation

1.1 Before Dispatch

• You may cancel your order anytime before it is dispatched.

• To cancel, contact us at sales@sutrikastore.com or +91 8828227666, quoting your order number.

• Once approved, a full refund will be processed to your original payment method within 7 business days.

1.2 After Dispatch

• Once an order has been dispatched, it cannot be cancelled.

• However, you may request a return (see section Returns).

2. Returns

2.1 Eligibility

• Products must be unused, unwashed, unworn, undamaged, and returned with all original tags and packaging intact. The “Sutrika” tag must be there in order to liable for Return product.

• Returns must be initiated within 7 days of delivery.

• Items purchased during sales or promotions may carry special return conditions, mentioned at the time of purchase.

• Non-returnable items: For hygiene reasons, items clearly marked as “Non-Returnable” on the product page cannot be returned.

2.2 Process

• Email us at sales@sutrikastore.com or call +91 8828227666 within the eligible window.

• Provide your order number and reason for return. We may request product images.

• Once approved, we will arrange a reverse pickup from your delivery address.

• Pack the item securely to avoid damage in transit. Our team will conduct a quality check before approving a refund.

2.3 Refunds

• Refunds are processed only after the product passes our quality check.

• Refunds will be credited to your original payment method within 14 business days.

• Shipping charges (if any) are non-refundable unless the return is due to a defective or incorrect item.

3. Exchanges

3.1 Eligibility

• Exchanges are accepted primarily for size issues.

• The item must be unused, unwashed, unworn, undamaged, and returned with all original tags and packaging.

• Exchange requests must be made within 2 days of delivery.

• Exchanges are subject to stock availability.

• Items marked as “Non-Returnable” are also not exchangeable.

• All products purchased during promotions or sales are not eligible for return or exchange

3.2 Process

• Contact us with your order number and the size/product you’d like in exchange.

• After approval, we will arrange reverse pickup and ship the replacement once the product passes quality checks and availability is confirmed.

4. Damaged or Defective Products

• If you receive a damaged or defective product, notify us within 12 hours of delivery.

• Share clear images of the product and packaging.

• Once verified, we will provide either a replacement or a full refund (including shipping costs) at no additional charge.

5. Return Shipping Costs

• If the return is due to personal reasons (not defective/incorrect), the customer bears the return shipping cost.

• For defective, damaged, or incorrect items, Sutrika Store will cover the shipping cost for returns/exchanges.

6. Contact Us

For any assistance with cancellations, returns, or exchanges:

Email: sales@sutrikastore.com
Phone: +91 88282 27666