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Welcome to Sutrika Store By “Sventures“. These Terms & Conditions govern your access to and use of our website www.sutrikastore.com (“Service”). By using our Service, you agree to comply with these Terms. If you do not agree, please do not use the Service.
1. Definitions
“Company,” “we,” “us,” “our”: Refers to Dipti Consultancy, operating under the brand name Sutrika.
“Service”: Refers to the website www.sutrikastore.com and related services.
“User,” “you,” “your”: Refers to anyone accessing or using the Service.
“Products”: Refers to sarees, blouses, and other items sold through the Service.
“Intellectual Property”: Refers to all copyrights, trademarks, designs, and proprietary rights belonging to Sutrika Store.
2. Eligibility & Use of Service
You must be 18 years or older (or the legal age of majority in your jurisdiction) to use our Service.
You agree to use the Service only for lawful purposes and in accordance with these Terms.
You are responsible for maintaining the confidentiality of your account information and all activities under your account.
3. Product Information
We make every effort to display accurate product details, descriptions, and images. However, minor variations in color, fabric, or design may occur due to screen settings or supplier updates.
Product availability is subject to change without prior notice.
4. Pricing & Payment
All prices are listed in INR and are inclusive of applicable GST.
Prices may change without prior notice, but you will be charged the price displayed at checkout.
Payments must be made using our secure third-party payment gateways. We do not store your complete card or bank details.
5. Orders & Acceptance
An order is considered confirmed only when you receive a Dispatch Confirmation email/SMS.
We reserve the right to limit, refuse, or cancel any order at our discretion (e.g., due to stock unavailability, pricing errors, or suspected fraud).
6. Shipping & Delivery
Governed by our Shipping Policy.
Currently, we deliver only within Mumbai, Maharashtra.
7. Cancellations, Returns & Exchanges
Governed by our Cancellation, Return & Exchange Policy.
8. Intellectual Property
All content on our Service, including text, images, designs, and the “Sutrika” name and logo, is protected by copyright and trademark laws.
You may not copy, reproduce, distribute, or use our content without prior written consent.
9. User Conduct
When using our Service, you agree not to:
Violate any applicable laws or regulations.
Interfere with or disrupt the Service or security features.
Use bots, crawlers, or scraping tools to extract data.
Misuse content for commercial purposes without authorization.
10. Limitation of Liability
We strive to provide a reliable Service, but we are not liable for indirect, incidental, or consequential damages arising from:
Use or inability to use the Service,
Delays or delivery failures beyond our control,
Unauthorized access or misuse of your account.
11. Indemnification
You agree to indemnify and hold harmless Sutrika Store and its associates from any claims, damages, or liabilities arising from your use of the Service or violation of these Terms.
12. Governing Law & Jurisdiction
These Terms are governed by the laws of India.
Any disputes will be settled by arbitration in Mumbai under the Arbitration and Conciliation Act, 1996.
Subject to arbitration, Mumbai courts shall have exclusive jurisdiction.
13. Grievance Redressal
In compliance with Indian law, you may contact our Grievance Officer for any concerns:
Name: Dipti Waikar
Email: contact@sutrikastore.com
Phone: +91 8828227666
Address: 2C 161, Kalpataru Estate, JVLR, Andheri East, Mumbai – 400093
Complaints will be acknowledged within 48 working hours and resolved within 30 days.
14. Changes to Terms
We may update these Terms from time to time. Changes will be effective immediately when posted on this page. Continued use of the Service constitutes acceptance of the revised Terms.
15. Contact Us
For any queries regarding these Terms, contact us:
Email: contact@sutrikastore.com
Phone: +91 8828227666
Address: Dipti Consultancy, 2C 161, Kalpataru Estate, JVLR, Andheri East, Mumbai – 400093